FAQ



NOIR Edge FAQs

How do I clean my NOIR Edge eyewear? 

NoIR approves the following cleaning methods for NOIR Edge eyewear:

·         Mild detergent/soap and hot water

·         Diluted isopropyl alcohol solutions (70-85% max)

·         Commercially available lens cleaning solutions

·         Clean NOIR Edge eyewear with clear water and neutral cleaning agents and dry gently with a soft cloth. Improper cleaning can damage the lens surface and/or compromise the integrity of the lens or frame.

·         Do not use caustic chemicals or acidic cleaning fluids

·         Do not insert into sterilization of disinfectant fluids

·         Do not clean with ultrasonic systems

·         NOIR Edge's polycarbonate lenses are mounted into nylon resin frames. Filter absorption and protection properties are molded into the lenses and won't fade, scratch, bleach or wear off. However, discard and replace eyewear if surface scratches impair vision or if the eyewear is broken, cracked or otherwise cosmetically compromised.

Can your glasses accommodate prescriptions?

NOIR Edge protective lenses incorporate proprietary dies molded into polycarbonate and cannot be applied to prescription lenses. However, we offer fitover frames that can be worn comfortably over your prescription glasses, offering your eyes protection, strain relief, and enhanced contrast for long hours on the road or in front of the computer.

Do NOIR Edge filters have an expiration date?

No, the protection provided by the filter is molded into the lens and does not decrease if the eyewear is well preserved, unscratched, and properly cared for. The protection does not degrade, scratch off or photobleach.  Glasses that show any damage to the filter or frame, or discoloration should be replaced. If you have any concerns, please contact us with your questions.

 

Do NoIR glasses meet impact safety standards?

All NOIR Edge glasses meet the ANSI Z87.1 impact standard and the increased robustness per the CE EN207 specification. 

 

Are NoIR products covered by warranty?

NOIR Edge lenses and frames are warranted to the original purchaser for one full year from the date of purchase against any defect in material and workmanship. NoIR will repair or replace, at our option, any standard product found to be defective of damage caused by alterations, improper or unreasonable use. This warranty does not apply to normal wear, including lens scratching or accidental breakage. This warranty does not cover shipping costs. Please refer to product instructions for use for detailed warranty information and limitations. 

 

How long do I have to return an item?

NOIR Edge products that are unused and in original condition may be returned for refund or exchange within 15 days of purchase. All returns, exchanges and warranty claims require an RMA number (Return Material Authorization). Please call 1-800-521-9746 or email support@noiredge.com for an RMA to initiate the RMA and return process. 

Frames, Lenses & Fit

What do the frame measurements mean?

Frame measurements are shown in millimeters, usually as lens width, bridge width, and temple length. Compare them with a pair you already own to understand the expected fit.
How do I choose the right frame shape?

Start with how you want the frame to feel on your face. Square frames add structure, round frames soften angular features,  and aviator or sport shapes give broader coverage.
Are sunglasses UV protective?

NOIR Edge glasses provide UV400 protection, which means that our lenses block 100% of harmful ultraviolet (UV) light up to 400 nanometer covering UVA, UVB, and UVC rays.
What are blue light glasses for?

Blue light glasses are designed for screen-heavy routines such as desk work, study, browsing, and gaming. They are non-prescription lenses.

Orders, Shipping & Gifting

How long does shipping take?

Shipping options and estimated delivery times are shown at checkout. Delivery estimates can vary by destination, carrier volume, holidays, and address accuracy.
Can I track my order?

Yes. When tracking is available, the tracking link will be sent with your shipping confirmation email after the order has been fulfilled.
Can I change or cancel an order?

If your order has not shipped yet, contact support as soon as possible. We will do our best to help, but changes cannot be guaranteed once fulfillment has started.

Care, Returns & Warranty

How should I clean my glasses?

Use a clean microfiber cloth and lens-safe cleaner. Avoid paper towels, clothing fabric, harsh chemicals, and dry wiping dusty lenses because they can scratch coatings.
How should I store my eyewear?

Store frames in a protective case when not in use. Keep eyewear away from high heat, direct pressure, and loose items inside bags that may bend frames or scratch lenses.
What is your return policy?

Eligible eyewear and accessories can be returned or exchanged within the stated return window when they are unused, in original condition, and include the original packaging. Final eligibility may depend on the product type.
What does the warranty cover?

The limited warranty covers qualifying manufacturing defects. Normal wear, accidental damage, improper care, prescription lens work, and unauthorized modifications are not covered.

Can't find your answer?

Feel free to reach out to us!